Refund Policy

Last updated: August 2026

We keep this simple and fair.

Unused eSIMs

If your eSIM has not been activated or used, we'll refund it in full. Refund requests must be made within 14 days of purchase.

Activated eSIMs

Once an eSIM has been activated, it is non-refundable. Data plans are provisioned instantly with our network partners at the moment of activation, which is why we can't take them back.

Something went wrong on our side?

If your eSIM never arrived, wouldn't install, or couldn't connect in the destination country, contact us — we'll troubleshoot with you and, if we can't get you connected, issue a replacement or a full refund.

How to request a refund

Email support@nomadtelecom.co from the email address used at checkout and include your order number. We usually respond within one business day.